{"id":3240,"date":"2026-03-09T09:38:19","date_gmt":"2026-03-09T09:38:19","guid":{"rendered":"https:\/\/starcosplayshop.com\/?page_id=3240"},"modified":"2026-03-09T09:38:19","modified_gmt":"2026-03-09T09:38:19","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/starcosplayshop.com\/?page_id=3240","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"\n

At Star Cosplay Shop<\/strong>, we want you to be the hero of your next event. Because our items range from ready-to-wear accessories to highly personalized custom commissions, our return rules depend on the type of product purchased.<\/p>\n\n\n\n

1. Standard (Ready-to-Ship) Items<\/strong><\/h3>\n\n\n\n

Items like wigs, props, and standard-sized (S, M, L, XL) denim or leather wear:<\/em><\/p>\n\n\n\n

    \n
  • Return Window:<\/strong> You have 14 days<\/strong> from the date of delivery to request a return.<\/li>\n\n\n\n
  • Condition:<\/strong> Items must be unworn, unwashed, and in their original packaging with all tags attached.<\/li>\n\n\n\n
  • Refund:<\/strong> Once inspected, we will issue a refund to your original payment method. Note:<\/strong> Original shipping fees are non-refundable.<\/li>\n<\/ul>\n\n\n\n

    2. Custom-Made & Commissioned Items<\/strong><\/h3>\n\n\n\n

    Items made to your specific body measurements or custom design requests:<\/em><\/p>\n\n\n\n

      \n
    • Final Sale:<\/strong> Because these are tailored specifically for you, we do not<\/strong> accept returns or exchanges for “change of mind” or “wrong size” if the measurements provided by you were incorrect.<\/li>\n\n\n\n
    • Exception (Faulty Goods):<\/strong> If the item arrives damaged, or if there is a significant manufacturing error (e.g., the costume does not match the measurements you provided), please contact us within 7 days<\/strong> of delivery with photos. We will prioritize a free repair or replacement<\/strong>.<\/li>\n<\/ul>\n\n\n\n

      3. Leather & Denim Specifics<\/strong><\/h3>\n\n\n\n
        \n
      • Natural Variations:<\/strong> Leather is a natural material. Small variations in grain or color are not considered defects.<\/li>\n\n\n\n
      • Fit Guarantee:<\/strong> Leather often “breaks in” and molds to your body. We recommend trying the garment on for 15\u201320 minutes before deciding the fit is incorrect.<\/li>\n<\/ul>\n\n\n\n

        4. How to Initiate a Return<\/strong><\/h3>\n\n\n\n
          \n
        1. Email Us:<\/strong> Contact returns@starcosplayshop.com<\/code> with your Order Number and photos of the item.<\/li>\n\n\n\n
        2. Approval:<\/strong> We will provide a Return Merchandise Authorization (RMA) number and the return shipping address.<\/li>\n\n\n\n
        3. Ship It Back:<\/strong> Customers are responsible for return shipping costs unless the item is defective. We recommend using a trackable service, as we are not responsible for lost packages.<\/li>\n<\/ol>\n\n\n\n

          5. Cancellations<\/strong><\/h3>\n\n\n\n
            \n
          • Standard Orders:<\/strong> Can be cancelled within 24 hours for a full refund.<\/li>\n\n\n\n
          • Custom Orders:<\/strong> Once production has started (usually 48 hours after order), a 30% restocking\/material fee<\/strong> will be deducted from any cancellation refund to cover the fabric and leather already cut to your size.<\/li>\n<\/ul>\n\n\n\n

            6. Processing Time<\/strong><\/h3>\n\n\n\n

            Refunds are processed within 5\u20137 business days<\/strong> after we receive and inspect your return. It may take additional time for your bank to post the credit to your account.<\/p>\n","protected":false},"excerpt":{"rendered":"

            At Star Cosplay Shop, we want you to be the hero of your next event. Because our items range from ready-to-wear accessories to highly personalized custom commissions, our return rules depend on the type of product purchased. 1. Standard (Ready-to-Ship) Items Items like wigs, props, and standard-sized (S, M, L, XL) denim or leather wear: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3240","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=\/wp\/v2\/pages\/3240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3240"}],"version-history":[{"count":1,"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=\/wp\/v2\/pages\/3240\/revisions"}],"predecessor-version":[{"id":3241,"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=\/wp\/v2\/pages\/3240\/revisions\/3241"}],"wp:attachment":[{"href":"https:\/\/starcosplayshop.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}